Our Privacy Promise
We do not sell customer data. We only collect customer information that you choose to provide, consent to share, or that is needed to process an order, payment, delivery, support request, refund, or account action.
Information We Collect
We collect the information needed to create and support thumbnail orders. This can include information you enter or upload, such as your name, username, email address, order details, video or channel links, creative direction, uploaded reference images, messages, reviews, and support requests.
Payments are handled through PayPal. We may receive payment status, transaction references, refund status, and checkout details needed to confirm or support an order. Do not send full card numbers or sensitive payment details through messages or uploads.
How We Use Information
We use order and account information to create thumbnails, manage revisions, deliver completed work, respond to support requests, prevent abuse, improve the website, and keep records for business and tax purposes.
Uploads and References
If you upload logos, screenshots, product photos, faces, or other reference material, we use those files to complete your order. Only send files you have permission to use or want included as design reference.
Cookies and Local Storage
The site may use cookies, browser storage, analytics, or similar tools to keep you signed in, remember preferences, protect the site, measure performance, and understand which pages help customers.
How We Share Information
We do not sell customer information, customer order details, uploads, messages, or reviews. We may share limited information with service providers that help run the business, such as payment processing, file storage, email delivery, analytics, hosting, security, or customer support tools.
Data Retention
We keep order records, messages, delivery links, reviews, and support history as long as needed to provide service, resolve disputes, meet legal requirements, and maintain business records.
Your Choices
You can contact us to ask about your information, request corrections, or ask whether account data can be deleted. Some records may need to be kept for legitimate business, payment, tax, security, or legal reasons.
Contact
For privacy questions, email support@cheapthumbnails.com.